| <<Contract+> Support
Plan |
| Meridion
Technologies <<Contract+> Plan
is designed to support small to medium sized business’s
(SMB’s) computer
systems to ensure maximum up-time or in mission-critical
situations. |
<<Contract+> Plan
offers :- |
- No
'Call-out' Charge
- Free
Telephone/Email support*
- Guaranteed
Response Time
- 1
Monthly ‘System
Check’
- Remote
System Administration
(with
broadband access where appropriate)
|
| Initial
System Audit |
Similar
to <<Contract> plan, <<Contract+> requires a full audit to be undertaken on system
installation so that a comprehensive support plan can be
implemented.
The audit process includes bringing
servers and contracted pc's/workstations up-to-date
with appropriate service packs and system
drivers to identify and minimise possible problem areas to
ensure maximum stability and up-time during the term of
the contract.
|
| Audit
Costs |
Network
File Server -
(including hardware and operating system
check and full patch updates) |
£200.00 |
| Workstations - |
£25.00
/ pc |
| Network
Printers / Scanners
/ Fax - |
£10.00
/ unit |
|
| Telephone/Email
Support |
*Free
Telephone/Email support is available Monday – Friday,
8 - 8pm (*excluding weekends and holidays) for
all <<Contract> Plan
customers.
|
Out
of hours support
is charge-able at the following rates :-
Software - £20.00 per incident
Hardware - £25.00 per incident |
| Remote
Support |
With
the continuing uptake of broadband internet access an increasing
efficient option involves remote access support. Systems
are setup to enable both remote access to system servers
and where appropriate pc's and workstations.
This
allows an engineer to access, investigate and maintain
a system as if they were locally present. Although not
always a substitute for on-site visit it can provide
a cost-effective and efficient option to ensuring faults,
if they arise, can be dealt with promptly, minimising
downtime and consequent financial loss.
|
| On-site
Network / Server / PC Hardware & Software Support |
<<Contract+> customers
are entitled to ‘Free-of-charge’ call-out*
with a contracted response time of within eight hours.
If
faster response is required a call-out can be conducted
within 4 hours for £30.00.
<< Contract+> customers
are covered for labour charges by a fixed monthly fee
which entitles clients to
twelve hours on-site support. Thereafter labour is charged
at a flat
rate of £25.00 per
hour.
|
Systems
supported
Intel/AMD/Linux Workstations
NT Server
(including Networking facilities)
Windows 2000 Server Family
(including Networking facilities)
Linux Server
(including Apache Web Server) |
Monthly
fee of
£ 225.00 |
 |
*
Central Scotland Only.
All prices exclude parts required.
Support contracts are subject to all systems being checked & confirmed
to be in a ‘Good Health’. |
|
