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<<Contract> Support Plan
Meridion Technologies <<Contract> Plan is designed to support small to medium sized business’s (SMB’s) computer systems to ensure maximum up-time or in mission-critical situations.

<<Contract> Plan offers :-

      • No 'Call-out' Charge
      • Free Telephone/Email support*
      • Guaranteed Response Time
      • Remote System Administration
        (with broadband access where appropriate)
Initial System Audit
<<Contract> Plan requires a full audit to be undertaken on system installation so that a comprehensive support plan can be implemented.
The audit process includes bringing servers and contracted pc's/workstations up-to-date with appropriate service packs and system drivers to identify and minimise possible problem areas to ensure maximum stability and up-time during the term of the contract.
Audit Costs
Network File Server -
(including hardware and operating system check and full patch updates)
£200.00
Workstations - £25.00 / pc
Network Printers / Scanners / Fax - £10.00 / unit

Telephone/Email Support  
*Free Telephone/Email support is available Monday – Friday, 9 - 17.30pm for all <<Contract> Plan customers.
(*excluding weekends and holidays)

Out of hours support is charge-able at the following rates :-
Software - £20.00 per incident
Hardware - £25.00 per incident
Remote Support

With the continuing uptake of broadband internet access an increasing efficient option involves remote access support. Systems are setup to enable both remote access to system servers and where appropriate pc's and workstations.

This allows an engineer to access, investigate and maintain a system as if they were locally present. Although not always a substitute for on-site visit it can provide a cost-effective and efficient option to ensuring faults, if they arise, can be dealt with promptly, minimising downtime and consequent financial loss.

On-site Network / Server / PC Hardware & Software Support
<<Contract> customers are entitled to ‘Free-of-charge’ call-out* with a contracted 24hr response .
If faster response is required a call-out can be conducted within 4 hours for £50.00.
<< Contract>
customers are covered for labour charges by a fixed monthly fee which entitles clients to up-to eight hours on-site support thereafter labour is charged at a flat rate of £35.00 per hour.


Systems supported
Intel/AMD/Linux Workstations
NT Server
(including Networking facilities)
Windows 2000 Server Family
(including Networking facilities)
Linux Server
(including Apache Web Server)
Monthly fee of
£ 175.00
* Central Scotland Only.
All prices exclude parts required.
Support contracts are subject to all systems being checked & confirmed to be in a ‘Good Health’.

 

<<Contract>
Many companies depend on their computer systems as an integral and often essential component in their business operation.
Network & Server Support is seen by most companies to be mission critical for smooth business operation
.
System down-time can have a significant impact on profitability.
System down-time and poor network performance is a serious cost.
<<Contract> aims to minimise that down-time and maximise your company's bottom-line.
Sample Agreement
 
 
 
 
 
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	EH51 0AU
	Scotland
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	Fax: 01506 517038