| <<Call-by-Call> -
Support |
Meridion
Technologies are committed to providing cost-effective support
to all customers. The <<Call-by-Call> Plan offers support
from 8.30am to 17.30pm for both telephone & on-site technical
issues on an ad-hoc ‘Call-by-Call’ basis.
|
| Telephone/Email
Support |
| Calls
are charged on a per incident basis at the following rates:- |
Monday – Friday,
8:30– 17:30 excluding weekends and holidays.
Software
- £15.00 per incident¶
Hardware - £20.00 per incident¶
|
| Remote Support |
With
the continuing uptake of broadband internet access an increasing
efficient option involves remote
access support. Systems are setup to enable both remote access
to system servers and where appropriate pc's and workstations.
This
allows an engineer to access, investigate and maintain a system
as if they were locally present. Although not always a substitute
for on-site visit it can provide a cost-effective and efficient
option to ensuring faults, if they arise, can be dealt with
promptly, minimising downtime and consequent financial loss. |
| Charged
on a per incident basis at the following rates:- |
Per
Incident
£15.00
per incident¶
Labour
Charges
£35.00 / hour
|
| PC/Workstation
Support |
| Where
telephone support is unsuitable, standard plan provides on-site service between
the hours of 8.30 - 17.30pm, Monday - Friday excluding weekends
and holidays based on the following charges:- |
Call-out
Next Business Day - £35.00*
Same Day -
Within 8 Hours - £40.00*
Within 4 Hours - £50.00*
|
Labour
Charges
PC Hardware - £35.00 / hour
PC Software - £40.00 / hour |
| Network & Server
Support |
| Network & Server
Support is seen by most companies to be mission critical
for smooth business operation. System down-time and poor
network performance is a serious cost. |
Call-out
|
Next
Business Day - £35.00*
Same Day -
Within 8 Hours - £40.00*
Within 4 Hours - £50.00*
|
| Server
Support (including Ethernet Networking) |
Windows
NT/2000 Server Family/Networks
Labour Charges
Server Hardware - £45.00 / hour
Server Software (including O/S) - £65.00 /
hour
|
Linux (includes
Apache Web Server)
Labour Charges
Server Hardware - £65.00 / hour
Server Software (including O/S) - £85.00 / hour |
 |
*
Central Scotland Only. First hours' labour included
in call-out charge.
Support contracts are subject to all systems being checked & confirmed
to be in ‘Good Health’.
¶ If
a satisfactory outcome cannot be affected and requires a site
visit the cost/incident will be offset against Call-out charge.
All
prices exclude parts required. |
|
